"Terrible service"

I suffer from anxiety especially when making phone calls, they are well aware of this. anyway i emailed them explaining that they never got back in touch with me last week like i was promised and that i didnt feel they take my situation seriously just because i can still work.

i asked them to contact my manager explaining they have my full permission to speak to him as i cant have my phone on me at work due to working in a secure area and whatever they had to say or recommend he would need to be made aware of anyway eg if they recommended going home sick or taking some medication that might make it very difficult to stay alert and do my job.

they replied this morning telling me not to email them again and to use the phone system, they contacted me direct instead of my manager like i had asked, and they said i would get a phone call later when they know i cant answer as im at work.

what part of what i told them they didnt understand, i dont know, but they didnt listen to anything or take my circumstances into consideration.

terrible people and i now want to look into going to another CMHT even if it means travelling a long way on 2 buses, i do not want to go back there!!!!!!

Also, it was lucky that i wasn't hell bent on self harming or suicidal when they replied as the response i got would have tipped me over the edge, it really would. As mental health professionals, you would think they would know that and respond differently.