"Visit to local GP"

About: Birley Health Centre

(as the patient),

I am undergoing regular blood tests at my GP Surgery, the treatment received from medical staff has been excellent however the same can't be said for the reception staff I spoke to. I felt one particular person was rude and unhelpful. In my opinion the service could be improved with some customers service training.

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Response from Chris Kearton, Practice Manager, Birley Health Centre

Thank you for your feedback, we are pleased to hear you are pleased by the medical staff.

You mention reception were rude and unhelpful - as this is the first real negative feedback for reception we would like to offer you the chance to contact the practice manager to discuss this. Please ring the surgery or email chris.kearton@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful