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unhappy with diagnosis

Story from nhs.uk

"unhappy with diagnosis"

About: New Cross Hospital / Accident and emergency

went to walk in on sunday 5th august where i went because feeling lightheaded, saw nurse who diagnosed a ear infection and low blood pressure gave a ear spray and told to see my own gp went to my gp following day where he checked my ears and guess what no infection bp was fine to,this has really annoyed me to how they can diagnose wrongly,we are supposed to put trust in these people how many other patients were wrongly diagnosed.....

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Responses

Response from The Royal Wolverhampton NHS Trust 5 years ago
The Royal Wolverhampton NHS Trust

Submitted on 28/08/2018 at 15:06
Published on Care Opinion at 16:25

Thank you very much for taking the time to post comments regarding your patient experience.

I am sorry for any distress this matter has caused. In relation to the walk in centre, if it is the one based above the emergency department at New Cross Hospital, this service is run by Vocare, details of how to contact them are available via this link http://www.wolverhamptonurgentcare.nhs.uk/index.php

If your comment is in relation to a different walk in centre such as the Phoenix Centre, to enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further.

Kindest Regards

Alison Dowling

Head of Patient Experience and Public Involvement

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