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Care Opinion

My experience

Story from nhs.uk

"My experience"

About: Tameside and Glossop Integrated Care NHS Foundation Trust

I visited this hospital to have an MMRI scan I found the full dept depressing I am claustrophobic and the tunnel and excessive nose was unpleasant. The staff don’t engage with you in any way your just another number in their long list.Afrer the procedure my head felt dizzy but it’s not a painful experience.

I would like to say previously I visited the Gynological Dept and both male and female Doctors were compassionate and caring in every way also a lovely nurse held my hand while I had a biopsy taken

I am also a patient at The Whitttaker dept and they do a wonderful job for people suffering from depression etc.The nurses are caring and considerate.

I hope things remain as they are at Whittaker as it works very well as it is.

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Responses

Response from Stephanie Mosley, PALS & Complaints Support Officer, Tameside and Glossop Integrated Care NHS Foundation Trust 5 years ago
Stephanie Mosley
PALS & Complaints Support Officer,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 09/08/2018 at 09:49
Published on Care Opinion at 11:07

Good morning

We are really sorry you have had cause to raise concerns.

We are aware that the MRI scan can be an unpleasant and difficult experience for patients and therefore, staff take steps to try and improve this where possible. One way we do this is to provide ear plugs or head phones to reduce the noise level for patients.

These concerns have been raised with the MRI Scanning Team who advise that they try to ensure patients are as comfortable as possible, talking to them during the process where appropriate. I am sorry that this was not your experience and can assure you that this will be shared with the full team for their reflection.

In regards to the positive experience you received in the Gynological Department, we are more than happy to pass these comments on to the Department, once again, thank you for sharing your experience.

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