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Care Opinion

Staff were friendly and had time to chat for a few minutes

Posted By Keyte

"Staff were friendly and had time to chat for a few minutes"

About: Queen Margaret Hospital / Day Surgery

(as the patient),

Booked in for a hernia repair in July. Arrived at 8 am and was shown to the ward. Staff were friendly and had time to chat for a few minutes to put me at ease. (I was worried about it all to be honest!).

Didn't actually have the surgery until 1.00 pm so had a nervous wait especially for the first 3 hours I was the only patient in there. Sadly I forgot my book and there was nothing to read to hand so until another couple of patients arrived was a bit stressed.

What was bad:

Nothing really apart from the wait being at the end of the list

What was good:

The attitude of the nursing staff before and after my operation was brilliant;

The quality of the hernia repair seems great, no post-operative problems so far and the wound has healed up well, though I was surprised at the size of incision once I plucked up enough courage to look!

The shot of morphine I received before I left hospital; I felt great the first night. Sadly the industrial strength Ibuprofen just didn't have that same "je ne sais quoi"!

Having only recently returned to Scotland after 40 years down south, I was amazed at how good healthcare is here in comparison, as waiting lists and treatment times were abysmal where I was.

In conclusion, NHS Fife, (the hospitals I visited during the process at Kirkcaldy, Cupar and Dunfermline) deserves credit for the way it is run and I am grateful to them for that. 

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 5 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife

Submitted on 07/08/2018 at 13:46
Published on Care Opinion at 15:28

picture of Nola Cassidy

Dear Keyte

Thank you for taking the time to post feedback regarding your experience at the day surgery unit.
Unfortunately there is always a bit of waiting time before surgery, we are not allowed to hold reading material due to the infection control measures. We do however have a patient sitting room that has a TV and access to a radio is also available, apologies if you were not made aware of this.

I am pleased to see you felt the nursing staff attitude was brilliant!
It is reassuring that your recovery seems to be going well and you have encountered no problems so far.
We are very lucky to have a great health service to offer the People of Fife and are proud of our department.

Once again, thank you for your comments, I will share them with the staff.

Kind Regards

Nola

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Keyte (the patient)

Nola, thanks for your response. Please don't take the waiting time as a criticism, I appreciate there will always be a wait - it was my own fault for not bringing my ereader as I'd planned, and I was trying to inject a little humour into my review.

I could not have asked for better care anywhere and I now feel so much better thanks to that care!

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