"High handed with relatives"

About: Royal Free Hospital Royal Free Hospital London NW3 2QG

Posted via nhs.uk 12 years ago

What I liked
A&E doctors and treatment were fantastic.
What could be improved
Once transferred to Ward 8E, no ability to communicate properly about my mother's care: doctor never available to speak to. Rude treatment from switchboard operator.

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Royal Free Hospital

Submitted on 06/12/2011 at 11:25

Published on nhs.uk on 07/12/2011 at 04:00

Thank you for the feedback, and I we apologise that your mother suffered from poor communication. The change from one department or ward to another should be seamless, and apologies this wasn't the experience for your mother. We will make sure the relevant staff are aware of the problems that poor communication can affect a patient and their families.

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High handed with relatives

"High handed with relatives"

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