This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Excellent Service in Colwell Ward"

About: St Mary's Hospital (Newport)

(as a relative),

My elderly mother was admitted to Colwell ward and spent a week in isolation due to a serious infection. The care she experienced was exemplary, from the consultant to the tea lady the kindness and respect shown was both genuine and heartwarming. This made a very distressing and uncomfortable episode almost pleasurable. The staff were cheerful and helpful despite being extremely busy. She found the food tasty and nourishing and her intolerance to dairy products was accepted without ever causing a problem. Nothing was too much trouble and on her behalf I would like to say a very big thank you to all the staff.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Vanessa Flower, Head of Patient Experience, Isle of Wight NHS Trust 5 years ago
Vanessa Flower
Head of Patient Experience,
Isle of Wight NHS Trust
Submitted on 07/08/2018 at 15:43
Published on Care Opinion at 16:01


picture of Vanessa Flower

Dear BabeR

Thank you so much for posting this positive feedback which I will share with the whole team on Colwell Ward. I am glad that the care and treatment was exemplary, and that she had a positive experience during such a distressing time.

It is great to read that all the staff treated her with the kindness and respect she deserved.

I would like to take this opportunity to wish your mother a full and speedy recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k