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Listen to what people say

Story from nhs.uk

"Listen to what people say"

About: Queen Elizabeth Hospital Birmingham

My son was admitted yesterday with a broken jaw. The treatment he received was excellent.I rang the ward when he was due back from theater to ask how he was and introduced myself as the patients mother enquiring about her son. There could be no doubt about who I was. I was told his" family" had been in and to speak to them. I again said I was his mother and I was told to ring him on his mobile if I wanted more information. I later found out that his fiancee and her parents had visited before I even knew he was injured.I respect patient confidentially but i have been very upset by how I was treated. Please listen when people ring

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Responses

Response from Queen Elizabeth Hospital Birmingham 5 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 06/08/2018 at 12:12
Published on nhs.uk at 13:06

Thank you for taking the time to feedback about you and your son’s recent experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the treatment he received was excellent. We are also sorry to hear about the difficulties you had when trying to contact the ward for an update on your son.

In order to identify the problem and apply future learning senior staff are keen to discuss these concerns with you. For this to happen please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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