"Poor care"

I am sorry you have not contacted the surgery with this report, it sounds ghastly. We would certainly want to look at the clinical care your son received. Most cellulitis of the orbit originates from the sinuses rather than the eye and it often develops very quickly. Conjunctivitis is obviously a common mild condition and current guidance from NICE is thatit is not treated with antibiotics except in rare circumstances. Diabetics are more prone to all infections unfortunately and so are more at risk of nasty infections like cellulitis.

As you know we operate a phone or email triage system at Wye surgery to try and manage a demand that increases by 4% per year with no additional resources from government to manage the increased appointment numbers required.

Your son was seen and assessed twice and at the time there would not have been any evidence of cellulitis or we would have admitted him. If you pass us your details we can investigate further to confirm the details. If there was any inappropriate management we would want the doctor involved to know for the purposes of feedback and if they did not mange the case appropriately they would obviously want to contact you to apologise.

Again if you contact us about any prescription problems we can solve them promptly