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"On the care of my father on Alton ward"

About: Clay Cross Hospital

My father was recently admitted for care on Alton ward. He was in your care for almost two weeks. All the family visited him many times and I must say we all felt very welcome on the ward. As a family we were astounded by the level of care dad received from all the staff from the nursing practitioner down to the wonderful ladies the kept the ward so immaculately clean. The staff welcomed us with a smile and a hug if we needed one, we felt they were there for us as well as dad. We cannot thank and praise them enough. The team really are a credit to the national health service and the local community. Unfortunately the day after dad left Aston ward to move into a nursing home dad passed away. I would like to thank all on Alton ward for making dad's final two weeks so peaceful and happy. Our family think you are all Angels.

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Responses

Response from Clay Cross Hospital 5 years ago
Clay Cross Hospital
Submitted on 06/08/2018 at 14:02
Published on nhs.uk at 15:06


Thank you so much for taking the time to share your recent experience of your father's stay on Alton Ward at Clay Cross Community Hospital.

Please accept our condolences on the loss of your father and we appreciate you taking the time to post your comments at such a sad and difficult time. We are pleased to hear that you and your family were happy with the care provided to your father and felt that he spent his last days in a calm and compassionate environment.

We continually strive to deliver the best possible individual care to our patients and feel privileged that you have taken the time to feed back to us. I will be sure to pass on your comments to the team.

Kind regards

Chrissy Fairey – Patient Experience Information Officer

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