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"Ridiculous!"

Nearly every appointment cancelled! Receptionists that lie! Other appointments cancelled without informing you. Fail to update the GP with medications I’m on so hard to get the right dose on prescription from the doctor. Care plan written up by care worker then disappears with no contact for months! Not been seen in 6 months! Been rudely spoken to and discriminated against by one doctor when complained told he had gone now. Only decent doctor left without telling me or rescheduling appointment clinic notes say things I’ve never said! Try to put me on more medication I said made me too drowsy with a newborn baby so not safe to take they didn’t care told me to keep taking it! Been told for years I’m on the list for CBT nothing to date or the sleep clinic I was meant to be referred to ages ago phoned many times asking for my care coordinator to call me back no call back really feel like I’m about to have an episode mood jumping all iover the place and can’t get an appointment can’t trust anyone there I feel so alone and struggling to cope medication was meant to be reviewed and more added no follow ups hardly leave the house something they was meant to help with anxiety wise and Just no contact absolute joke!

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Responses

Response from Biggleswade Hospital Spring House 5 years ago
Biggleswade Hospital Spring House
Submitted on 06/08/2018 at 13:01
Published on nhs.uk at 13:06


This is concerning feedback. I am so sorry that you have not got the help you need and that our response to you has not been helpful. I have just spoken to the Biggleswade team. They are concerned about what has happened and urge you to call them on 01767 224922.

Ask to be put through to Marcus Booth the team manager. He is waiting for your call.

You can also make a formal complaint. There is information about how to go about this on our website: https://www.elft.nhs.uk/Contact-Us/Complaints-Comments-and-Suggestions But in the meantime, please make contact with the service so that we can get things back on track and get you the help and support that you need.

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