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Gynacology referal

Story from nhs.uk

"Gynacology referal"

About: Tameside General Hospital / Gynaecology

After my GP refered me for fertility tests I rang everyday over 4 weeks to find out

When my apt was as no letter recieved, also needed to know if I had fertility tests there would I go bk to bottom of waiting list when transferred to start Mary's for IVF. Or would it be better to have all treatment at at Mary's.

•Continuously no answer at woman's unit for 2 weeks no returned phone calls

• a+e staff spoke with me advised I ring secretaries. They had no clue on the above process.

•told to contact my GP he didn't know referral process for tameside

•rang bk to tameside who advised "go with what you think best"

Now decided would never have treatment in this hospital as noone has Information on how their processes tranfers work admin,secretaries surgeons no understanding no comunication it's Very worrying

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Responses

Response from Stephanie Corbett, PALS & Complaints Support Officer, Tameside and Glossop Integrated Care NHS Foundation Trust 5 years ago
Stephanie Corbett
PALS & Complaints Support Officer,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 03/08/2018 at 16:38
Published on Care Opinion on 06/08/2018 at 09:22

We are really sorry you have had cause to raise this concern regarding the experience you have had at our Trust.

We take patient concerns very seriously and we can only improve if we know what is going wrong from a patient’s perspective.

For our team to investigate these concerns raised, it would be appreciated if you contacted the PALS and Complaints team on 0161 922 4466 or email palsandcomplaints@tgh.nhs.uk with your details and we can try to resolve this issue for you.

In the meantime these comments will be shared with the Division of Women’s Services for them to review and provide further comments.

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