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"Absolutely outstanding care of my toddler"

About: Queen Victoria Hospital (East Grinstead)

My 2yo was admitted to Peanut Ward as an emergency after cutting his head open. The care and consideration afforded to him by all the staff was outstanding. It was a hot day and everyone was so kind and thoughtful, including keeping us well informed of the plan, when he would be seen and where he was on the list for theatre.

The waiting room was well set up for small children. Everywhere was very clean and well looked after.

He has been stitched beautifully and seems to be healing well. So pleased and grateful to everyone for such great care at a stressful and worrying time.

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Responses

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust 5 years ago
Nicolle Ferguson
Patient Experience Manager,
Queen Victoria Hospital NHS Foundation Trust
Submitted on 04/09/2018 at 09:25
Published on Care Opinion at 09:37


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Dear Anonymous

Thank you for your kind expression of appreciation about the nursing and medical staff on Peanut ward. We are very pleased you found our staff compassionate and helpful. Such comments mean a great deal to staff as they strive to give quality care to all of our patients.

Once again that you for taking the time to share your experience.

We wish your son all the very best.

Kind regards

Nicolle Ferguson, Patient Experience Manager

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