I went to see a prescribing nurse at this practice and was given a prescription for a worsening condition. I took it to the chemist only to find that it was written out to another patient. I could not get my prescription and the nurse had left the surgery. I was told she would be in the next day. I phoned the next day - to be told the nurse doesn't work Fridays. Then I was asked to bring back the prescription with no interest from the receptionist as to my own medication. I pointed out to the receptionist that the important point was actually getting my prescription. After much hassle and after I spelt out the medication I was prescribed, I was told my prescription would be sent electronically to my chemist. When I picked it up the next day I found it was a completely different antibiotic for a completely different condition. I was unable to get to anyone at the surgery so spent the weekend with an unsuitable antibiotic. I rang again on Monday and was told they would correct this and it would go through to the doctor who would sign it and send it on. I have gone back to my chemist and there is no prescription. I rang the surgery again and was told the doctor had rejected the prescription because it was 'acute' and I could not have the antibiotic.Nobody rang me to let me know. No explanation as to why a nurse prescribed this and a doctor refused it. My condition has continued to get worse. I tried to get an appointment today but was told one doctor was on holiday and the other was out of the surgery. None of the receptionists ever mention the GP extended service if they don't have an appointment. I have been told now that the next time I can see a doctor is next week. This is a disgraceful way to treat a patient but sadly a typical event in this surgery. Lack of respect for the patient, routine incompetence.
"Incompetence and disregard for patients"
About: Vesta Road Surgery Vesta Road Surgery London SE4 2NH
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses