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One of the worst experiences of my life due to the...

Story from nhs.uk

"One of the worst experiences of my life due to the..."

About: George Eliot Hospital - Acute Services

What I liked

The Ambulance and A&E staff were nice.

What could be improved

The nurses from EMU were absolutely disrespectful and treated me total animosity. I still suffer from anxiety and depression since my visit at this hospital and I blame it all on the staff, particularly one nurse. Avoid this hospital at all costs, in particular the EMU.

Anything else?

My requests to make a complaint were ignored.

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Responses

Response from George Eliot Hospital - Acute Services 12 years ago
George Eliot Hospital - Acute Services

Submitted on 01/12/2011 at 11:47
Published on nhs.uk on 02/12/2011 at 04:00

Thank you for taking the time to provide your feedback. We are very disappointed to hear that you consider our service to have fallen short of providing appropriate care and we would actively encourage you to contact our Patient Advice and Liaison Service (PALS) so that we can obtain further details of where we need to improve our service.

The PALS team can also advise you of how to make use of the formal NHS complaints process if you feel you wish to take your concerns further. The PALS team can be contacted on 024 76 865 550

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