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Terrific care by NHS Lothian over the last 9 months

Posted By PGB

"Terrific care by NHS Lothian over the last 9 months"

About: Royal Infirmary of Edinburgh at Little France / General Surgery Western General Hospital / Urology

(as the patient),

2 sets of surgical interventions - one pre Christmas 2017, one 6 weeks ago, at RIE and WGH respectively. Huge thanks to the general surgeons at RIE and their teams, particularly Mr Ravindran, and to the urologists and their teams at WGH, particularly Mr Thomas and Mr Leung. Everyone - nurses, anaesthetists, junior medical staff, porters, radiographers and radiologists, treated me the way I would want to be treated, kept me fully informed & involved in decisions about me, & showed terrific skill in the execution of their work. Very humbling, & I am very grateful for their care.

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Responses

Response from Helen Wallace, Patient Experience Lead, Royal Infirmary of Edinburgh, NHS Lothian 5 years ago
Helen Wallace
Patient Experience Lead, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 01/08/2018 at 15:20
Published on Care Opinion at 15:48

Dear PGB,

Thanks for taking the time to share your story. I am pleased to hear about the excellent care you received at the Royal Infirmary. I have shared your feedback with the Clinical Management Team so that they can ensure Mr Ravindran and his team are made aware of your kind words.

I hope that you are recovering well from both your recent procedures.

Kind Regards

Helen

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Response from Catriona Rostron, Associate Nurse Director, Western General Hospital, NHS Lothian 5 years ago
Catriona Rostron
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 01/08/2018 at 16:07
Published on Care Opinion at 16:25

Dear PGB

We are really pleased to hear that you also had a good experience in Urology Services at the WGH. I will contact Mr Thomas and Mr Leung and their teams to let them know of your kind words about them.

Many thanks for posting such lovely feedback, it is always appreciated by the staff.

Catriona Rostron

Associate Nurse Director, WGH

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Response from Carolyn Davidson, Senior Charge Nurse, Ward 107, General Surgery, Royal Infirmary of Edinburgh, NHS Lothian 5 years ago
Carolyn Davidson
Senior Charge Nurse, Ward 107, General Surgery, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 02/08/2018 at 09:37
Published on Care Opinion at 10:20

Dear PGB,

Thank you for you kind feedback. I am pleased to hear that you had such a positive experience whilst an inpatient in General Surgery. I will be delighted to pass on your thanks and gratitude to Mr Ravindran and the wider team - it is always lovely to have good feedback like yours.

I hope you are recovering well,

Kind regards,

Carolyn Davidson,

Senior Charge Nurse,

Ward 107

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