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"Day care Admission 27 July 2018"

About: James Paget University Hospital

On admission to the Day care unit for repair to a fracture sustained at the beginning of the week, I was treated very well by Staff. Although busy, the ward sister made time to visit from time to time to communicate that I had not been forgotten about, Later theater manager visited to explain delay, as the Emergency Theater I was booked into , was obviously being used for two more urgent last minute emergencies.

I was given the choice to continue waiting, or take up a place the following week. i chose former.

At all stages I was kept informed by the Teams involved in my operation.

this was carried out later in the day,

Support and good humor while checks and anesthetic being administered.

in the recovery room I woke in acute pain, the nurse was absolutely wonderful dealing with a slight crisis that was no fault of anyone, but she arranged for the on call eye Doctor to see me immediately, and all was sorted, including an overnight stay which had become necessary.

I know she was late off shift that night, not because she told me, but something overheard, It did not seem to matter to her. She cared for me until I was recovered enough to go to a room. She was everything a nurse should be and more.

my only regret is that because I didn't ask, I don't know her name to thank her personally.

if anyone reads these, please could you take the trouble to find out and convey my gratitude to her.

I do know it was around 7.00pm friday.

Further care by nursing staff and on call physio until my return home on the Saturday next day was first class.

Thank you so much everyone.

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Responses

Response from James Paget University Hospital 5 years ago
James Paget University Hospital
Submitted on 01/08/2018 at 08:28
Published on nhs.uk at 12:06


Dear Sheila

Thank you for taking the time to post your feedback following your recent admission.

I do hope that you are recovering well.

It is good to hear that you were kept well informed by staff throughout your stay, despite the delays that you experienced with your planned surgery.

I have shared your feedback with the teams involved in your care and they should be able to identify the recovery nurse who you gave particular praise to in relation to the care she delivered to you.

Thank you again for your lovely feedback.

Kind Regards

Amanda Hood

Head of Patient Experience and Engagement

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