"Telephone booking staff let the side down"

About: Specialist community health services / Podiatry

(as the patient),

I think the telephone booking staff I spoke too let the side down. If felt like one officer assumed that anyone with minimal hearing difficulty was also stupid. Computer system also let the side down. My operation was cancelled but a letter saying that I had a post operation appointment was sent. The surgery was excellent but had to wait too long.

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Response from Lucy Nicholls, Development Officer, Somerset LINk


This story was submitted to Patient Opinion by the Somerset LINk, on behalf of a Somerset patient who has contacted us as part of our 'Patient Stories' project. We will be keeping a record of all stories submitted, and all responses from providers.

Thanks very much to the person who submitted this story, which will be fed back to the Somerset Partnership NHS Foundation Trust.

Best wishes,


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