"Told to collect my wife after attempted suicide"

About: Adult mental health / Crisis Resolution and Home Treatment Team Adult mental health / Inpatient services (Acute and Intensive Care Unit)

(as a relative),

My wife was taken to parklands hospital after an attempted suicide, by ambulance, two hours later I received a phone call from the crisis team saying that I could come and collect my wife as she was ok now. I was totally dumbstruck, I told them I was leaving my wife and would not be picking her up, they the said your son drives so can you ask him too.

They told me she had been accessed by them an she had begged to be taken in to hospital, their opinion was that she didn’t need to be hospitalised, in the end I gave in and collected her from a back entrance at park lands.

When I arrived I buzzed and said I was here to collect my wife, I was met by a secretary, who said she would inform somebody from the crisis team I'm here to collect my wife, she then came back and told me “your wife’s in this room” (empty room just a mattress on the floor and a bench) and was shown the way out, not even a thank you see you later or if they would be in touch or anything. This is why I don't bother with the crisis team any more.

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Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

I am sorry to hear about your less than satisfactory experience of services from Parklands. Our Patient Advice and Liaison Service (PALS) and Complaints Department, who offer a confidential service, can address these concerns directly with this service. They can be contacted as follows: tel 023 8087 4065 or

e-mail: hp-tr.complaints@nhs.net.

I will now alert the manager of the crisis team to the comments you have made. His response will be posted here in the next few days.

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Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

The Acute Care Pathway Manager, Gary Walsby, has now given the following response to your concerns:

I apologise for the poor service you received from the Crisis Resolution Home Treatment Team when they spoke with you about your wife's care. The service asks carers if they can come to collect their relatives if they have no means of getting home following an assessment, this also ensures that the service user is with someone they know and who can support them. This is often more suitable than booking a taxi, as the service user does not have the means to do this themselves.

I also apologise if there was confusion in asking you to take your wife home when you were estranged from her and the lack of information given to you. I am sure your wife was informed of how to access services.

Without having further details it is difficult to provide a more detailed response but I can meet with you to listen to your concerns. I can then investigate them more fully in order to ensure this situation does not arise again in future.

If you would like to meet with me, please call Parklands Hospital on 01256 817718 and ask to speak to Gary Walsby.

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