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Care Opinion

NNUH Early Pregnancy Unit

Story from nhs.uk

"NNUH Early Pregnancy Unit"

About: Norfolk & Norwich University Hospital / Maternity

I visited the early pregnancy unit due to having some bleeding. When the sonographer scanned me she didn't show me the screen and just said 'all I can see is an empty sac'. Having never been pregnant before I didn't know what this meant and didn't get given the opportunity to ask any questions. I was told 'you shouldn't have come this early' but I only went due to my GO referring me.

I then went home and had to look up what an empty sac meant and why it might have been to early for me to go.

I just felt there was no understanding of my situation and the level of care I received wasn't satisfactory. I left very upset not really knowing what was going on. I would have appreciated her going through the options.

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Responses

Response from PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 5 years ago
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 30/07/2018 at 15:52
Published on Care Opinion at 15:59

Dear Patient

Thank you for sharing your experiences of your recent attendance at the hospital. I am sorry to read you felt there was no understanding of your situation and the level of care was unsatisfactory. I will share this with senior managers in the hospital so we can improve communication with patients.

Thank you for bringing this to my attention.

With kind regards

PALS Manager

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 5 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 01/08/2018 at 08:02
Published on Care Opinion at 09:29

Dear Patient

I have shared your feedback with the senior managers in the hospital. Your experiences is not the level of care that we would expect our patients to receive and I apologise for the distress clearly caused to you. Please contact pals@nnuh.nhs.uk so we can look into this further and see what we can learn from this.

With kind regards

PALS Manager

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