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"waiting for pain medication,morphine via a drip."

About: Heartlands Hospital

i was in A & E waiting in agony with a kidney stone, for one or more hours for morphine in a vein in my hand.i had some oramorph

oral morphine in my pocket which i was given months earlier for hip pain,i had some of that to try and numb the pain,but to no affect.i was sick in the sink next to the trolley bed.the person did not seem interested in giving me pain relief any earlier.once i had the morphine in a vein in my hand the pain subsided completely. another time i went to heartlands hospital with pain caused by the same thing.i was told to wait in a room in a chair.it was overnight till i got a bed in the morning the next day.i was given no treatment,there was no doctor available.the year was 2013 or 2014.

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital
Submitted on 09/08/2018 at 11:10
Published on nhs.uk at 12:06


Responded: 09.08.18

Dear Chris

Thank you for taking the time to post your comments regarding your experience at Heartlands Hospital in 2016.

All feedback, whether it is negative or positive is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement. Although your experience dates back to August 2016, and prior to that 2013 or 2014.

If you do wish to raise concerns about your previous experiences please contact the PALS team on 0121 424 0808 or email bhs-tr.Complaints-ConcernsandCompliments@nhs.net so that we can obtain some more information and look into the concerns you have raised.

Best wishes

Patient Services Team

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