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"Excellent service at the Minor Injuries Unit"

About: Solihull Hospital

I went to Solihull Hospital at 1.30am with excruciating pain on my left big toe. I thought this was as a result of my trek to Snowdonia from 2 days before. The receptionist took a note of my symptoms and asked me to wait. In less than 10 minutes, I was seen by a nurse. After a brief examination, I was told that it was most likely Gout. The nurse told me that she would have my left toe x-rayed just as a precaution. In another 10 minutes, I had my toe x-rayed. And after a final 10 minutes, I met the same nurse again who gave me some powerful painkillers.

I was quite amazed by the quick response from all the staff (nurse, x-ray tech, etc.)

By around 2am I was out and headed home. Whilst the pain still remained, the tips from the nurse and the powerful painkillers helped immensely.

Thank you for being so quick and professional.

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Responses

Response from Solihull Hospital 5 years ago
Solihull Hospital
Submitted on 01/08/2018 at 15:19
Published on nhs.uk at 16:06


Responded: 01.08.18

Dear Shiva

Thank you for taking the time to post your feedback following your recent visit at Solihull Hospital Minor Injuries Unit.

I am so pleased to read that you were supported throughout and received an informed and professional service by our staff who do work very hard to ensure a positive patient experience regardless of how busy they are.

I will ensure that your feedback is forwarded to the Unit Manager and their team, who I am sure will be thrilled to read your comments, which I hope is acceptable.

Once again, thank for your feedback.

Kind Regards

M Campbell

Patient Services

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