"Rude reception staff in EPAGU, no sympathy for..."

I understand miscarriage is very common and the staff no doubt see it all the time. However, as a woman going through it, you expect some amount of sympathy and care for your experience and your pain. I experienced none of that. For one thing, no one ever answered the phone in EPAGU when I tried to call for advice. It doesn’t accept messages either. I went in 3 times and was always treated with complete apathy. The receptionists didn’t even acknowledge me standing there and continued doing whatever they were doing for a few minutes. In terms of advice I received when I was there it was always about what they legally couldn’t do and nothing about what I as a person might actually want to know and hear. On my final visit, they couldn’t even find my files and didn’t know why I was there - a scan to confirm my miscarriage. The whole thing has been so insensitive I don’t think I’ll be coming by if I am fortunate enough to get pregnant again.