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Cancelled an appointment twice

Story from nhs.uk

"Cancelled an appointment twice"

About: Southmead Hospital / Neurology

They have now cancelled my appointment twice after having a seizure. Both times I have arranged for time off as well as my partner arranging for time off. Both times they failed to give any explanation. Shocking service, and a lack of respect for patients.

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Responses

Response from Southmead Hospital 5 years ago
Southmead Hospital

Submitted on 26/07/2018 at 06:57
Published on nhs.uk at 10:05

Dear Anonymous,

Thank you for your feedback relating to the cancellation of your neurology appointments.

I am sorry to hear that this has happened, and I acknowledge the added distress that this causes, especially as when you say you have arranged for you and your partner to have time off from work.

If you would like to contact us direct with your details, we can look into why this has happened.

Please contact us at Complaints@nbt.nhs.uk or call us on 0117 414 4567.

Yours sincerely, Sue Needs, Deputy Advice & Complaints Team Manager.

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