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"I was really well looked after throughout. Thank..."

About: Royal Shrewsbury Hospital

What I liked

I had an operation on my ear. The ward was fine, the staff were great and the consultant kept me well informed before, during and after the op about all possibilities and details. I would highly recommend Shrewsbury. I have not had any experience previously of being in hospital but now I have and having received such good care from the people at Shrewsbury, should I ever need to go in to hospital again I will in no way be as nervous as I was this first time. Thank you too all.

What could be improved

Allowing people who are able bodied to make their own coffee. I think the staff are busy enough.

Story from


Response from Royal Shrewsbury Hospital

Thank you for your comments about the care you received from the ENT services at Royal Shrewsbury Hospital.

We aim to provide the highest standard of care for all of our patients, and we are pleased to hear that your experience met your expectations in most respects. Feedback from patients helps us to build on the things that our patients value, and tackle those things that we must improve. Your comments have been sent to the ENT department to help them do this, including your feedback about making hot drinks.

If you think that any particular member of staff deserves special praise and recognition then please consider nominating them for the Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

Thanks again for taking the time and trouble to provide feedback about your care.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful