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poor, the consultant let you down.

Story from nhs.uk

"poor, the consultant let you down."

About: Chorley & South Ribble Hospital

What I liked

i am happy with the immediate A&E nurses when i arrived there with a broken foot.

What could be improved

But

When i returned a week later for the fracture clinic i was appalled by the ignorance of the consultant. He hardly looked at me, laid back in his chair, he never examined my foot, just prodded twice. i told him i had some pain further up but he wasn't interested about any of it. he just said see you in 4 weeks.

He gave me no details about the break, just said when pain allows put my weight on it but im sure this will make the fracture in my heel bone worse.

Anything else?

n/a

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Responses

Response from Chorley & South Ribble Hospital 9 years ago
Chorley & South Ribble Hospital

Submitted on 01/05/2014 at 13:58
Published on nhs.uk on 02/05/2014 at 04:00

Thank you for your feedback about your positive experience when you attended the Emergency Department. Your comments about your experience in the Fracture Clinic have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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