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cardiac clinic

Story from nhs.uk

"cardiac clinic"

About: The Newcastle Upon Tyne Hospitals NHS Foundation Trust

arrhythmia clinic at the RVI is the worst department I have come across yet.

they ordered a blood pressure test 8 months ago and after two reminders at 3 months and 7 months along with a complaint ONLY NOW ARE THEY LOOKING AT THE RESULTS.

they have blamed a change of consultant for this and have described this a DELAY.

IF I HADNT KEPT ON AT YOU FOR THE RESULTS HOW LONG WOULD THIS DELAY HAVE LASTED.

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Responses

Response from The Newcastle Upon Tyne Hospitals NHS Foundation Trust 5 years ago
The Newcastle Upon Tyne Hospitals NHS Foundation Trust

Submitted on 26/07/2018 at 09:46
Published on nhs.uk at 10:05

Thank you for taking the time to leave your feedback on NHS Choices. We are sorry to hear that you are not satisfied with the care you have been receiving in the Arrhythmia Clinic.

The manager of the service would be keen to understand more about your experience and your ongoing concerns however, as your comment is posted anonymously we need further details from you in order to look into the issues you have raised. Please contact Rachel Lonsdale, Cardiothoracic Services Directorate Manager on 0191 223 1154 or our Patient Relations Department on 0191 2231382 or e-mail patient.relations@nuth.co.uk.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

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