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"Exceptional help through this traumatic time"

About: Nottingham University Hospitals NHS Trust - City Campus / Maternity care Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Maternity care

(as a service user),

My grandson was born prematurely at 23 weeks. The care that my daughter and her partner received was fantastic however my grandson after 3 weeks did not survive but my daughter and partner received exceptional care from a exceptional lady called Tracey who helped them through this traumatic time, she went the extra mile to which we are so grateful, she supported my daughter and partner throughout giving them a day of lovely memories with my grandson, she did handprints, footprints, stayed with them, my daughter hadn't been able to cuddle my grandson but she made it all possible and she helped us as a family, she was professional yet so caring and compassionate, and even when she wasn't supposed to be working she came into the hospital to be with my daughter - the care was amazing. I don't think my daughter and partner would have got through this and she is still contacting them to check on them. A wonderful person.

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Responses

Response from Nottingham University Hospitals NHS Trust 5 years ago
Nottingham University Hospitals NHS Trust
Submitted on 25/07/2018 at 13:04
Published on Care Opinion at 14:35


Thank you for writing to us and for sharing your reflections on this sad time for you and your family. We are all so sorry for the loss you experienced. I will make sure that Tracey sees your touching message. We are grateful that you have contacted us to highlight the difference Tracey’s support and care has made, and continues to make to your daughter, her partner and your wider family.

We are thinking of you all.

Best wishes

Ruth Musson

Service Lead for Bereavement, Nursing and Midwifery

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