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"The situation tended to work against recovery"

About: Highbury Hospital

(as a service user),

Care Staff

 -Excellent - but overstretched. General attitude of staff was very good.
Ward 

- Very noisy at times and periods of 'chaos' (Caused by patients with behavioural issues) patients with different 'levels' of illness - very difficult for others to cope with challenging behaviour when repeatedly directed towards them.

- Long periods of boredom only alleviated by the efforts of the occupational therapy team and the occasional 'intervention' of healthcare /nursing staff

- Possible improvement could be restrict use (and volume) of radios CD players ect at night time.

Occupational Therapy 

-Superb  - The support of the OT staff was very valuable. Offer the chance for patients to spend time away from the ward and attempt to occupy patients' minds with meaningful activities. Shame that facilities are not available in an evening and at weekends. Also, funds for books, CDs ect are very limited and accommodation is not ideal for staff/patients. (Limited windows, hot & stuffy conditions). 

Sadly, the situation on ward caused me more harm than good, and tended to work against recovery.

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Responses

Response from Tim Constable, CPN, Adult Mental Health - Mansfield, Nottinghamshire Healthcare NHS Trust 5 years ago
Tim Constable
CPN, Adult Mental Health - Mansfield,
Nottinghamshire Healthcare NHS Trust
Submitted on 31/07/2018 at 10:38
Published on Care Opinion at 14:14


Dear decemberwm96

Thank you for taking the time to post your feedback of your time on the ward. I can appreciate the difficult and stressful time this can be and I am sorry you did not find it a helpful time.

I am sure the staff will welcome your comments to help them improve the experience.


I will pass on your feedback to the managers of the wards and the OT service.

Once again thank you for your valuable feedback.

kind regards
Tim Constable
Operational Manager
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