This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Amazing Endoscopy Dept at Northwick Park"

About: St Marks Hospital (Harrow)

(as the patient),

I received excellent care at the above department when I went in for an endoscopy. It's easy for people to be negative about the NHS, but the staff I've met and continue to meet, are some of the most pleasant and caring people I've ever had the pleasure to cross paths with.

I lived in the US for nearly 2 years and when you have to pay $1,700 a month for cover, with very high excesses, you suddenly realise how lucky we are to have a National Health Service.

Aside form this, the care I received was second to none. To find the balance between compassion, caring, humour and professionalism is no mean feat, but the team that looked after me found it, perfectly. THANK YOU for being a great bunch of people and for using your working day to care for others. We do appreciate it, even if we don't all say it :-)

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 5 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust
Submitted on 24/07/2018 at 16:26
Published on Care Opinion at 16:45


Dear Sir/Madam

Thank you so much for your very kind feedback about your recent endoscopy appointment in St Mark's Hospital.

I was extremely pleased to read that your care was so good and that you found all of the staff you came into contact with to be professional and yet personable. I will of course make the Endoscopy team aware of your appreciation, which I know they will be very pleased to hear.

Thank you once again for taking the time out to tell us how well we did.

Kind regards


Peter Hare

Patient Liaison Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k