"No problem with my care, but big issue with..."
About: Westmorland General Hospital Westmorland General Hospital Kendal LA9 7RG
Posted via nhs.uk
What I liked
I regularly attend this clinic as I suffer from glaucoma. I have always been impressed with the way I am treated here.
I have issues with the re-appointment system. The old system where a new appointment was made in outpatients as I left the hospital was a very efficient system as far as I was concerned. Why change something that isn't bust? The new system requires me to telephone a month before my next appointment. Well I have had a bad experience today in that I found it impossible to speak to anybody in outpatients. I contacted main switchboard who put me through, then I waited and waited listening to the ring out, until the line went dead, this happened twice. I then phoned later in the day (4:15 ish) again I was put through to outpatients this time I had a recorded message saying that I was being redirected to switchboard, this happened twice.
It looks as though I shall have to attend in person to get satisfaction, not good, more cost to me !!