"Wrong information in letter"

About: NHS Lothian St John's Hospital / Ear, Nose & Throat

(as other),

I have received a patient experience survey to complete only to discover that my name is completely wrong in the letter to begin with. If this is the level of care taken when sending my letter I wonder who knows who is getting the wrong mail.

Similarly, my sister had her tonsils removed at the earlier this year and the name above her bed was similar to hers but wrong. If this happens to a patient who is unable to indicate the inaccurate details it is worrying to contemplate the out come.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››


Response from Lee McGuinness, Surgical Nurse Director, NHS Lothian

NHS Lothian would like to apologise for your experience and would like to assure you that staff should check that patient names are accurate.

I will pass your comments to the appropriate people but if you would like more detailed investigation and reply to your issue please contact us -

- By letter at - Complaints Team, NHS Lothian, 2nd Floor, Waverley Gate, 2-4 Waterloo Place, EDINBURGH, EH1 3ET

- By e-mail at - complaints.team@luht.scot.nhs.uk

- By telephone on 0131 536 3370

NHS Lothian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful