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excellent prompt care

Posted By aquariusmn77

"excellent prompt care"

About: South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance South East Coast Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I called the 111 service because I had been suffering from COPD an I'd fallen over and couldn't help myself. They advised me to call for an ambulance. I felt like the 111 service really listened to me and after they asked lots of questions I followed their advice and the paramedics came who were excellent. I have nothing but praise for the crew that came out to me, they were really prompt.  

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Responses

Response from Graham Parrish, Patient Experience Manager, South East Coast Ambulance Service NHS Foundation Trust 5 years ago
Graham Parrish
Patient Experience Manager,
South East Coast Ambulance Service NHS Foundation Trust

Submitted on 23/07/2018 at 11:34
Published on Care Opinion at 12:51

Thank you so much for your kind words regarding the 111 service and the ambulance crew who subsequently attended. I would very much like to pass you thanks on and wonder if you would email pet@secamb.nhs.uk confirming the date and approximate time of your call and also the address to which the ambulance attended so that I can do this.

Thank you once again for taking the time to write in to us.

Regards

Graham Parrish

Patient Experience Manager

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