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"Outpatient hysteroscopy"

About: Leicester Royal Infirmary / Gynaecology

(as the patient),

My hysteroscopy had to be called off before they could get the scope through my cervix due to the unbearable pain. My legs were shaking uncontrollably and I had tears running down my face. The pain was absolutely barbaric and nothing like the 'period type cramping' pain I was told it could be like at the start of the procedure. I was made to feel that I was 'unusual' for experiencing severe pain, which I now believe is not the case at all. 

I received no information about the procedure from the hospital. I was just told 'hysteroscopy clinic', that was it, no leaflet, no advice. I wish there was a word to describe the pain I felt. During the procedure I was next to a bin of other people's blood covered wipes which was disgusting enough but then they let me stand up into the pool of water that had come out of me so I also went home with wet socks. I had no pain relief at all and left in tears, as did the two ladies who came out before me. 

I had to drive myself home as I was not told to bring someone or make other travel arrangements. I was in considerable pain for a couple of days afterwards and bleeding a fair bit. For many weeks I couldn't shake the traumatic memories of the pain. I didn't sleep at all for the first two nights. This procedure should not be done without pain relief. It's totally unacceptable to put women through this. Only now, over a year later, do I feel able to write this.

My procedure was rebooked to be done under GA and the experience was a world away. Not only did I suffer no trauma at all, there was minimal bleeding and very little pain in the days which followed. 

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Responses

Response from Communications Team, University Hospitals of Leicester NHS Trust 5 years ago
Communications Team
University Hospitals of Leicester NHS Trust
Submitted on 04/04/2019 at 12:41
Published on Care Opinion on 05/04/2019 at 09:32


picture of Communications Team

Dear reviewer,

Thank you for taking the time to leave your feedback.

We are very sorry that your review was not responded to in a satisfactory time frame and are working very hard to ensure that this does not happen again.

Your comments have been taken on board and passed onto the relevant management teams. If you would like to take this any further, please contact our Patient Information and Liaison Service (PILS) with some further information and one of the team will be able to assist you.

PILS free phone line: 08081 788337.

Their opening times are Monday to Friday 10am to 4pm (however if you leave a message they will contact you the following working day).

Alternatively, you can write to:

Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Or Email: pils@uhl-tr.nhs.uk

Kind regards,

The Communications Team

Leicester’s Hospitals

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