"My Trauma at Medway Maritime Hospital"

I have recently been operated vein surgery and had to be taken to that hospital on Saturday at 2.20. I could barely walk and my leg was all bandaged to cover up the scars and stitches. When I came in, they insisted that I needed to see somebody because of clotting and I could die if they do not investigate the reasons for my swelling and why i could not feel part of my leg anymore. They said, ''We are very sorry but expect a 3-4 hours wait' and I did not have the choice. I was sat on a chair until midnight before I got seen for the first time. I could no longer feel my leg because I was sat there for so long. I was almost in tears and the receptionist kept making excuses to why I was not being attended. I experienced 2 changes of shift. I heard a Doctor say to the receptionist that he needed to leave early because of personal commitment. At least be discrete and don't let patients hear you. I heard the same receptionist being given the heads up about complaints by another colleague from another department. I have to go back on Monday for a scan now. I am not looking forward to that again. When my partner kept complaining to the receptionist, she said 'We are not A&E, we are Med doc and a different service. You should have dialed 111 and not gone through the advice given by the treatment centre that operated me. I am not a specialist of those tricks at the end of the day,