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Emergency for an elderly patient

Story from nhs.uk

"Emergency for an elderly patient"

About: The Whittington Hospital / Accident and emergency

Last week my Mum was taken to Whittington Hospital in an ambulance after a fall. The staff were amazing, really patient, she had all the necessary tests and assessments. The results were printed off and explained to her and the family. The staff made every effort to check she would be taken care of if she was discharged. This care turned a very stressful day for my Mum in to a much more positive experience. The hospital was also really clean.

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Responses

Response from The Whittington Hospital 5 years ago
The Whittington Hospital

Submitted on 25/07/2018 at 14:41
Published on nhs.uk at 18:06

Hello,

Thank you taking the time to provide feedback regarding your mother's recent attendance at the Emergency Department.

We are sorry to hear about your mother's accident and hope this finds her making a good recovery.

We are really pleased to hear that your mother, and indeed the family, had a positive experience under the circumstances and we will ensure that your feedback is shared with all relevant staff and service managers across the directorate.

It is always a pleasure to read that our staff have given good care to our patients.

All our best

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