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Shocking aftercare

Story from nhs.uk

"Shocking aftercare"

The actual consultation and subsequent abortion appointment were very good and the nurse who treated me was lovely. However the abortion did not work (these things happen) and I discovered that there is absolutely no way to contact BPAS York. I have gone through both Unity Health AND BPAS, with promises that BPAS York will call me, but they haven’t. Extremely disappointed and shocked at their aftercare, which has ruined an otherwise faultless experience.

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Responses

Response from BPAS York DCU 5 years ago
BPAS York DCU

Submitted on 20/07/2018 at 12:45
Published on nhs.uk at 13:06

Thank you for taking the time to share your experience, your feedback is extremely important to us.

I am very sorry that you have experienced a treatment complication and feel your aftercare has not been managed appropriately.

I can assure you that the issues raised will be shared with the relevant Manager.

However, if you wish to discuss this matter privately, please do not hesitate to contact me directly by phone, 0845 365 5050 or by email at clientservices@bpas.org. Kind regards, Pam Field.

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