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"Rude and Impatient Doctors"

About: Collington Surgery

I have been with this surgery for many years and every time I call up I dread to see a doctor. I feel rushed, spoken down too, feel as if I am making it up and wasting their time. I suffer with mental health and times I have been in to talk about issues I have actually been told to my face we can only look at 1 issue today which I was disgusted about! my first Dr I had was probably the rudest doctor I have ever experienced in my life. Gave no support and made me feel terrible. I then went to a different doctor to which I thought I have got a better doctor but still feel rushed and just a name and number. The receptionists over the years have been on and off to be honest. Some pick up the phone and already have a tone in there voice like they don't want you to call and then some are the most helpful and cannot fault. I have finally changed surgery now due to the last time I saw my doctor I was suffering with head pressure to be told this is nothing more he could do offering me no support. This has given me no confidence going to a doctors now due to all the bad experiences I have had with this surgery.

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Responses

Response from Collington Surgery 5 years ago
Collington Surgery
Submitted on 19/07/2018 at 12:19
Published on nhs.uk at 13:06


Thank you for your comments. As a Surgery we are sorry that you have had to change surgeries due to the lack of support you feel you have experienced here, but if you would still like to discuss your concerns, please do not hesitate to contact the Practice Manager, Mrs Kim Sellers.

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