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NHS WHAT ARE YOU DOING

Story from nhs.uk

"NHS WHAT ARE YOU DOING"

About: Silver End Surgery

Does the NHS not have a quality control manager! Why let this surgery continue. This is not why we pay our national insurance for the the respect of disgusting service.

Probably thee worst, most rudest most unhelpful staff ever, you do realise when the phone rings it means ANSWER THE PHONE, 46 times I called once just to get an appointment, I ask every month for my prescriptions to be sent to my nominated pharmacy for delivery, yet it sits at the front desk defeating the point of having my medication delivered. Then I have to get someone to pick up my meds they then go to the boots pharmacy next door who never have anything in stock that I need. As it’s run by virgin it’s about time I make a formal complaint to virgin and show them the reviews and my call records.

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Responses

Response from Silver End Surgery 5 years ago
Silver End Surgery

Submitted on 23/07/2018 at 14:19
Published on nhs.uk at 15:06

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comments on to the service manager, particularly the issues you have raised around Silver End Surgery.

If you would like the service to contact you to discuss these concerns please contact the Customer Experience Team at customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback. Carol Dale, Lead for Customer Experience.

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