This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"my service"

About: Northwick Park Hospital / Accident and emergency Northwick Park Hospital / Gynaecology

(as the patient),

I was referred to Accident and Emergency from a clinic with the impression i was having an ectopic pregnancy. I arrived to A&E with a letter of referral which i handed into the front desk. Because i had the letter and the situation was treated as an emergency. I was seen fairly quickly, i was seen by the doctor then went to have my bloods taken, I then was seen for an internal scan. I was told that as there was nothing coming up on the scan that i had either had a miscarriage, i was at a very early stage of pregnancy or there was a chance i was having an ectopic pregnancy. The doctor sent me home but told me to come back in 48 hours to have my bloods taken again so they can see if my hormone levels had dropped or risen.

Having not even heard of an ectopic pregnancy before, i was scared and worried as i had left with no answers as to what was actually going on with myself.

I had a phone call the next day requesting for me to come in the following day for the bloods.

I came back to the Early Pregnancy unit to have my bloods taken, Once my bloods had been taken i had a consultation with an extremely nice nurse who told me that she wanted me to have a scan, she said something doesn't feel right and she would be happier if i at least had a scan on the system as there was not one already.

I was more than happy to do this, i waited..... Had my scan and during the scan was told that i was having a live ectopic pregnancy. Scared for my life, everything after that point happened so quickly. I spoke with doctors and nurses and eventually had to go to the theatre for surgery. The lovely nurse who requested i go for a scan told me if i had been sent home again she would have been worried about me all weekend as nobody knew how far gone i was exactly and if the pregnancy was ectopic it could easily be in a life threatening situation.

My point is, i was sent home on day 1 with no indication of what was happening with me. I feel as though if the doctor that gave me the scan in A&E had taken more time or even if there was a trained nurse who could have taken the scan, i would have known what the issue was much quicker and action could have been taken from there. instead i went home doing my own research, worrying myself with 100 questions. Thinking theres a chance i could die. Thankfully I'm here after surgery and just want to stress my feelings towards the process i had been through.

After spending the night at the hospital i was discharged, i wasn't given a follow up or any information of what was to come regarding after care, any pain that will occur, do's n dont's. So i ended upcoming back to A&E the same evening with breathing problems and abdominal pain which was expected but nothing was explained to me when left so i assumed it would be a quick recovery. after hourssss of waiting and more blood tests i was then given all the after care information, explanations as to why i couldn't breath properly and then sent home with stronger medication. 

If all this was done before i was discharged i would have been at home resting in bed knowing that everything i was going through was "normal".

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 5 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 20/07/2018 at 13:08
Published on Care Opinion at 15:46


Thank you for this update on your story. I have spoken to the Gynaecology Matron who was very sorry to hear that you had left without this vital information. She has raised this with the staff on the ward to make sure they remember to discuss this with patients and give them the information leaflets which are available.. We are really sorry that you were not given the reassurance you needed and suffered additional distress.

The rest of your feedback has also been shared with the teams.

I hope you are feeling better.

Best wishes

Sue

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k