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"Cromie Ward"

About: Torbay Hospital

I am currently sat on Cromie Ward while writing this. My partner got put on this ward 4 hours ago. She has not been seen since first arriving. We have asked to know what going on. But nothing.

She is Nil by mouth yet has been given no water nor drip apart from the half a glass given on arrival. I was really impressed with the service until hitting this ward.

No observations done either since arrival.

When my partner requested to know what was going on with reception. She was told that they won't just jump to for her. She is in severe pain and this is that last thing she needed, to be treated that way but so called "understanding" NHS staff member

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Responses

Response from Torbay Hospital 5 years ago
Torbay Hospital
Submitted on 19/07/2018 at 09:14
Published on nhs.uk at 10:06


Dear family member,

We are very sorry to hear about your current situation within Cromie ward, and would like to hope that your partner has now been seen by a member of the nursing staff.

We are disappointed that your experience within the hospital and that the standard of the care fell below that which we strive to provide.

We would like the opportunity to discuss the experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 09.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Feedback and Engagement Team

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