My son was referred to see a speech therapist by his GP. The appointment came through and I telephoned outpatients booking to change the appointment date so that I could take him on a day that I would not be working. I remember double checking that it was to see a speech therapist as we are under paediatrics and dietetics too. The person who I spoke with seemed confident that this was an appointment for speech therapy. I then had a letter through the post a few days later with today’s appointment on. I decided to keep this even though the time and date wasn’t convenient.
I took my son for the appointment this morning at Gwithian unit. We went in to see the consultant I was told that we were in the wrong clinic and speech therapy is usually dealt with in the community. This had been picked up by the consultant 30 minutes before we arrived, on reading my sons file and seeing his referral letter from his GP. The consultant made a comment about the frequency that mistakes like this are made and it is an issue that is being addressed.
In order to attend this appointment I had to make alternative arrangements for my daughter to be taken to school, rearrange work commitments and take my son into school late. This was not just a complete waste of my time but also of the consultants. I am really angry and upset that this has happened. I am now also left wondering how long it will take for the correct speech therapy appointment to come through having already waited for this one…
"Booking appointment error paediatric speech and Language"
About: Royal Cornwall Hospital (Treliske) / Paediatrics Royal Cornwall Hospital (Treliske) Paediatrics TR1 3LJ
Posted by Jenice (as ),
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