"Rude receptionist who has zero compassion"

Extremely rude receptionist. She blanked me today and walked off leaving the reception unmanned.

I wasn’t sure whether to sit down or to stay there.

My daughter and I were left hanging.

No explanation or apology given as to her behaviour by another member of staff who came out to deal with us.

I have complained to the doctor because I found this to be extremely rude and unprofessional to say the least. I have never known anything like it.

Doctors at the surgery are great by the way. Really helpful and take their time with you. it’s a shame I’m not able to deal with them direct.

The doctor kindly issued blood test forms on my request because I found the receptionist to be completely unapproachable which puts the treatment of my daughter at risk.

The doctor was lovely and did say she could see us at anytime if needs be which I found to be extremely reassuring.

The reception's attitude towards me is patronising,unwelcoming and totally unprofessional.

I have a sick daughter who has suddenly taken a turn for the worse and I am having to learn about new treatments.

This receptionist showed no compassion and was extremely rude. I didn’t even get a greeting on arrival. Her attitude was one of how dare I inconvenience her by asking her to put some information on the system. This happened to be a letter relating to my daughters treatment from Alder Hey Hospital. My purpose was to give the surgery a copy of the letter for their information. She practically threw the letter back at me then snatched it up when I suggested she should retain a copy.

I asked her to explain the system for getting the treatment which happens to be a course of steroids for my daughter. As they hadn’t received the letter from Alder Hey naturally

I was concerned that this might mean a further delay in treatment.

Her reply was abrupt when I asked for clarification she replied I have told you 4 or 5 times already and then walked off. She had in fact failed to clarify anything.

It was as though she couldn’t be bothered. I’ve never known anything like it.

This actually happened a couple of weeks ago. I haven’t had a chance to complain because I have pressing matters such as my daughters treatment to deal with.

Today’s behaviour has prompted me to take action so nobody else has to go through this.

To add the surgery as a whole have been great. The doctors have been supportive in my daughters treatment.