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Huge thanks for my care within nhsggc

Posted By wezensz44

"Huge thanks for my care within nhsggc"

About: NHS 24 / NHS 24 (111 service) Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Breathing and lung problems (Respiratory Wards 7a, 7b, 7c & 7d) Queen Elizabeth University Hospital Glasgow / Communicable Diseases (Ward 5c) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I became very unwell at home out of hours.From calling NHS24 to the ambulance arriving I was at A&E within QEUH Within 30 minutes.

I was quickly seen and diagnosed with pneumonia

There are no words to explain the care and efficiency of all staff in A&E, ARU2 & ward 5C from being very unwell to being well enough to go home 4days later is nothing short of wonderful

There are many criticisms about the NHS In my opinion I don’t think Iwould have gotten well without it

A special thanks to the domestic lady in ward 5C ( sorry I can’t remember names) who gave me cups of tea to keep me going shows all part of a truly well managed team

I also had an appointment with the asthma nurse the day following my discharge

Kirsty came to see me at the ward to save me an extra visit to hospital 

A huge thanks to everyone involved in my care

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 17/07/2018 at 15:25
Published on Care Opinion at 16:08

picture of Shona Lawrence

Dear wezensz44

How good of you to share your story via Care Opinion. I was sorry to learn of your pneumonia diagnosis but so pleased you are now discharged from hospital and I wish you a continued recovery. I am sure this would have been a worrying time for you and your family.

It sounds as though your care was exemplary which was a pleasure to read. I am sure my colleagues within NHS Greater Glasgow & Clyde will be delighted with your comments.

The Care Opinion Team has kindly tagged your story to NHS 24 as you mentioned a call to our service. From what you have shared, it appears our staff recognised that you needed care urgently and requested an ambulance. If you have any specific comments you would like to provide about your call to NHS 24 then I would be pleased to hear directly from you. This would mean that I could share you story with the staff involved. I can be contacted at patientaffairs@nhs24.scot.nhs.uk or by telephone on 0141 337 4582.

In any event, I will share your story more widely within NHS 24 so that staff can be reminded of the hugely important role they have in providing seamless patient care.

Thanks again for your kind words and I do wish you well.

Take care

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Antje Hannah, Personal Assistant/Team Support, Patient Experience and Public Involvement, NHSGGC 5 years ago
Antje Hannah
Personal Assistant/Team Support, Patient Experience and Public Involvement,
NHSGGC

Submitted on 17/07/2018 at 16:18
Published on Care Opinion at 16:21

Dear wezensz44,

Thank you for taking the time to post on Care Opinion about your experience when you were taken ill. It must have been quite frightening for you and I am glad that the treatment and care you received was reassuring and efficient.

I will ensure that your kind words will be shared with everyone who was involved in your care; staff will be delighted to hear such praise.

I hope that you continue to recover well.

Best wishes,

Antje

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 19/07/2018 at 07:46
Published on Care Opinion at 08:00

picture of Alan Martin

Dear wezensz44,

Thank you so much for taking the time to share your story on CareOpinion. I am sorry to hear about your episode of pneumonia, that is a nasty condition and I believe it can make you feel very unwell. I am however really pleased to read that your experience with the NHS as a whole was very positive.

I hope that you are recovering well and I wish you all the very best.

Kind Regards

Alan

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