"Receptionists need re-training, treat patients..."

Never have I experienced such rude, uncaring and disrespectful services from receptionists. Ever. They behave as though they are prison wardens, seem extremely judgemental and need to work on how they communicate with humans. They have absolutely no knowledge in how to talk to individuals, nor do they listen appropriately to what is being said. There are hundreds of unemployed people out there, I'm certain that any one of these could do their job 100 times better. As a professional, I was disgusted with the level of contempt in their voices and the manner in which they speak to patients, especially the elderly, or those who have tried to make multiple appointments due to their ailments. Sitting in reception, I witnessed how rude they were to a patient who was obviously very ill and was trying to make an appointment as advised by the doctor he had just seen. The receptionist was so rude and then accused him of refusing to move from the reception area! How infuriated the poor man must've felt! I am usually a calm person, but even I felt that the receptionist could've done with a lesson in communication, the hard way. Reception is absolutely letting the reputation of the surgery slip, and I've heard many patients say one particular doctor is equally patronising. I am currently in the process of a) sending an official complaint and b) ensuring that my relative does not return to this awful establishment.