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"Unacceptable waiting time Glaucoma monitoring"

About: Bideford Hospital

From past monitoring visits, the staff and service has been fairly good, however, today, my six monthly Glaucoma monitoring service has virtually broken down. I have been told,that owing to orthoptist shortages, I will not be seen for these vital checks at all this year, when my regular appointment was due last May. The choice I have is to wait and risk potential damage to my eyes, or seek a private orthoptist and monitoring. Worryingly, the high street eye tests carried out annually, have been shown to be grossly inaccurate, compared to the more specialised equipment applied in the Bideford Eye Clinic, and so this is not a suitable and safe alternative.

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 5 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 20/07/2018 at 14:26
Published on Care Opinion at 15:26


Thank you for sharing your feedback with us and I am sorry to read you have been advised there will be a delay in your regular Glaucoma monitoring visit with the orthoptist. I do not want you to risk any potential damage to your eyes as I am concerned for your eye-sight.

In order to look into your concerns, we will need your personal details, and I would be grateful if you could contact the Patient Advice & Liaison Service (PALS) at the North Devon District Hospital (NDDH) on either 01271 314090 or via email ndht.pals@nhs.net with this information at your earliest convenience.

As you say, you require the specialist equipment which is used in the Bideford Eye Clinic and do not want to rely on having an eye examination in a high street opticians.

Kind regards

Jayne

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