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Unsuitable to treat patients with depression

Story from nhs.uk

"Unsuitable to treat patients with depression"

About: Prospect Park Hospital

I have a family member staying at the Snowdrop ward for the last two weeks and the support has been, to say the least, not at all suitable to treat any mental illness.

There's no psychological support, no caring attitude and assessments are done as a tick box exercise. Food is microwaved, she stays in the room the full day, no one even checks if she needs anything, she is not eating any meals for the last week and no one even noticed.

No attempt has been made to start any psychological support, no treatment plan has been put in place and medication seems to be the answer for everything.

If you want to get well, treated properly and taken care as any patient deserves, regardless of their illness, avoid Prospect Park Hospital at all cost

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Responses

Response from Prospect Park Hospital 5 years ago
Prospect Park Hospital

Submitted on 24/07/2018 at 14:35
Published on nhs.uk at 15:06

Dear Sir or Madam,

Thank you for your posting and I am sorry to learn that your relative is not receiving the care that they need. Please contact me, in confidence, so that we can discuss this in greater detail and provide you with a full response. You raise some important issues with regard to patient care and we would like to address these. We take all feedback seriously with the aim of improving the patient experience as a consequence.

Alternatively, You could contact your local Healthwatch organisation for assistance. Healthwatch is the name of the independent consumer champion for health and social care, launched by the Government in April 2013. There are 152 local Healthwatch organisations across England, set up in each local authority area. Healthwatch is designed to give the public more say over services and to help prevent a repeat of failings which have occurred previously. Contact details can be found on our website www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 01189605027 e mail: BHT@berkshire.nhs.uk

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