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"Visits to Walden’s Community Hospital"

About: Saffron Walden Community Hospital

I required an Ultrasound so expected to hear within 6 weeks. I finally rang up about 7 weeks after request. The person I spoke to at the hospital said 8 weeks was the average waiting time. This was my first time using this hospital. I said it was lucky it wasn’t “Life Threatening” , the reply was sympathetic but was told this sadly covered everyone requesting service at this site. I now understand that if my doctor thought it was something ominous I would have been sent to Addenbrooks or similar.

When I did get my Ultrasound the woman performing it was kind, considerate and gentle. Was even asked what I was worrying about at the back of mind, what did I think was wrong. I explained and she totally reassured me having performed the screen that there was absolutely nothing to worry about, that put my mind at peace, great lady. This appointment was my 1st but it truly was a good old fashioned NHS experience. Have only one worry now and that is I hope my use of this site will stop the horrendous hikes around Addenbrooks for screens or similar.

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Responses

Response from Saffron Walden Community Hospital 5 years ago
Saffron Walden Community Hospital
Submitted on 25/07/2018 at 16:54
Published on nhs.uk at 18:06


Thanks you for providing positive feedback about your experience at Saffron Walden Community Hospital.

I was but pleased to hear that you found the staff undertaking your ultrasound to be kind and reassuring.

Your kind words will be passed to the staff involved and will be much appreciated.

However, I was sorry to hear that you have previously found visits to Addenbrooke's Hospital to be unpleasant - if there is any information which might help with future visits please do not hesitate to contact the Patient Advice and Liaison Service, PALS, on 01223 216756 or email pals@addenbrookes.nhs.uk.

Thank you again for providing feedback

Head of Patient Experience

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