"Desperately understaffed"

About: Western Eye Hospital Western Eye Hospital London NW1 5QH

Posted via nhs.uk 5 years ago

The doctor I saw was very pleasant and thorough but I was waiting for almost five hours. The drops given to dilate my pupils had worn out and had to be done again meaning an extra 20 minutes.
Not one nurse said ‘sorry about the wait’ or similar. There were two nurses the triage receptionist and one doctor for a large room of people. Can they really not have two doctors on a busy Saturday? They didn’t need two nurses as far as I could see.
On a previous busy night a couple of years ago I waited three hours.

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Western Eye Hospital

Submitted on 16/07/2018 at 16:18

Published on nhs.uk at 17:06

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your experience at the Western Eye hospital.
Patient Advice and Liaison Service (PALS) would like to be able to look into this matter for you.
We would like to encourage you to contact PALS on either 020 3312 7777 or email us: imperial.pals@nhs.net

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Desperately understaffed

"Desperately understaffed"

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