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Don't listen

Story from nhs.uk

"Don't listen"

My partner has been under you for years now and you don't listen the psych is rude and won't listen and prescribes medication that he was previously taken of because it didn't work only for her to put him back on it. I would avoid at all costs not helpful at all do not care about anyone but themselves

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Response from The Old Forge 5 years ago
The Old Forge

Submitted on 25/07/2018 at 09:58
Published on nhs.uk at 11:05

Dear Sir or Madam,

Thank you for your posting. I am sorry that you and your partner are unhappy with the care and treatment provided. I would also like to apologise if you felt that staff were rude to you. In order to address this, please contact me, in confidence, so that we can discuss this in more detail and provide you with a full response.

Alternatively, you could contact your local Healthwatch organisation for assistance.Healthwatch is the name of the independent consumer champion for health and social care, launched by the Government in April 2013. There are 152 local Healthwatch organisations across England, set up in each local authority area. Healthwatch is designed to give the public more say over services and to help prevent a repeat of failings which have occurred in the past.

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 01189605027 e mail: BHT@berkshire.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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